All companies need a cost-effective way of ensuring that their Oracle E-Business Suite, CRM, Agile, Demantra, Hyperion system runs smoothly. DAZ’s Customer Support service provides a company with all of the services needed to ensure a reliable and responsive system. Sometimes, it may be user questions as to How-to-do something, or why something occurred. A friendly, knowledgeable person at the Help Desk can walk them through the necessary steps to continue work. DAZ will do this at a fraction of the cost of hiring full-time Applications functional or technical staff.
The DAZ Help Desk
DAZ has recognized that there is a need for ongoing Customer Support. It could be due to new users, changes in business processes, acquisitions, regulatory changes, or just a How-to question. This may occur in the US or with users anywhere in the world. For this reason, DAZ provides support from both the US and India. Whether your need is for reports to be developed, help tie out year-end financials, or just answer questions, we are there to support your team.
Utilizing a ticketing system, a customer can enter their requirement and/or data via email and get an answer the same way. Or, if time is of the essence, there is telephone access. The flexible approach allows both teams to track their progress and avoid the “black hole” that can occur.
An email address and a dial in number is utilized to ask questions of the DAZ Help Desk on an as required basis. A customer can further request any additional work that might be needed; it is estimated with the Help Desk; upon approval, the work will be done on a time and materials basis. This could be functional or technical support. Customer support can be something that is on an as needed basis, or in hourly increments per month.
DAZ Systems, Inc. has the best of both worlds when it comes to services provided out of India. Based in Hyderabad, India since 2005, the DAZ office provides extended services to US based organizations. With a 9-12 hour time difference from the US, after hours work becomes easier to provide, including DBA support, development, and Help Desk tasks. While many companies have had less than stellar experiences with off shore work, DAZ has mitigated the risk by having its own employees, well versed in the DAZ methodology and wholly accountable to the DAZ management team. This allows DAZ to deliver the exact same quality of work as it produces in the US.
Oracle provides full Oracle University education in India so employees can enjoy the same level of training, continuing education, and access to all support required.
