Catalog, Retail Store, Call Center–you do it all and need software in place to support the effort. You are the true Multi-Channel marketing organization.
The multi-channel organization has extensive requirements in able to support superior customer service to its customers, whether contacted through the web, call center, or EDI. "Cataloger" by DAZ Systems, Inc. was designed for a catalog environment, meaning it tracks and supports the core elements like catalog code, source code, segment code, and it provides reporting and analysis based on this information. At the core of the DAZ system is the Call Center. This comprehensive application allows your employees to quickly and easily enter orders and provide customers service at all levels. DAZ has worked with many companies that have a need for an intelligent Call Center to maximize the effectiveness of their Customer Service staff.
The Oracle and DAZ solution for Call Center provides retailers the visibility and control required to seamlessly manage the full life cycle of orders. It also helps retailers manage orders placed by customers via the web and kiosks as well as those entered by customer service representatives in call centers and stores. Standard functionality also includes a complete management system to process every order effieciently from order capture to delivery. Beyond order processing, Order Management includes Customer Service functionality such as order tracking, cancellations, returns and refund processing.
The DAZ Systems, Inc. solution developed specifically for Multi-Channel companies provides capabilities for:
- Single screen customer service for order taking, returns, for cross-selling and historical data by customer
- Track sales by catalog and marketing segment for analysis, including demographic info
- Gifting, membership and Loyalty programs
- Product mix promotions and special offers
