Catalog, Retail Store, Call Center–you do it all and need software in place to support the effort. The true Multi-Channel marketing organization.

The multi-channel organization has extensive requirements in able to support superior customer service to its customers, whether contacted through the web, call center, or EDI. The DAZ Systems, Inc. solution developed specifically for Multi-Channel companies provides capabilities for:

  • Single screen customer service for order taking, returns, for cross-selling and historical data by customer
  • Track sales by catalog and marketing segment for analysis, including demographic info
  • Gifting, membership and Loyalty programs
  • Product mix promotions and special offers

Customer satisfaction is the key driver for a multi-channel organization. It is well known that the cost of attracting new customers is anywhere from 5-10 times higher than keeping the current ones.